Frequently asked questions

 How are charms attached to jewellery?

A single charm If you order a charm from us it will arrive with a jump ring attached which can be opened and closed with two pairs of pliers to attach on to your jewellery.

Clip on clasp We do have an option where you can buy silver charms with a clip on clasp which means you can simply attach your charms to your jewellery.

With other jewellery If you buy a necklace or charm bracelet with your charm we will attach the charms for you and solder the jump ring shut. You can leave instructions about where you would like your charm attached or if charms are to be put in a certain order etc.. in the special instruction box during checkout or you could email your instructions.

How quickly will I receive my jewellery?

All orders made now will be guaranteed delivery before Christmas!

Silver Charms These are kept in stock and will be sent out within a couple of days in the first class post.

Gold Charms These may be in stock, information about this will be in the description of the product. Because we have such a large range of charms available in 9ct yellow, white and rose gold and 18ct Yellow Gold we most often make our gold charms to order. This takes two to three weeks. If you would like your charm quicker than this please email Georgina to enquire. Happy to help info@perfectcharm.co.uk

Silver and Gold Bracelets and Necklaces These are generally sent within 3 working days.

Are you happy to send orders around the world?

Yes we have always had customers from all around the world. 

Postal costs outside the UK: £3.50 for orders under £30, £12 for orders over £30, this is to ensure your order is sent through a signed for, insured service. If your items total more than £270 we will DHL Courier service to deliver your parcel this will cost £30.

How do I use the Lifetime Soldering Service?

1. Send us an email explaining that you are planning on returning your jewellery for a new charm or charms to be added.

2. Purchase the charms you would like added and purchase the Extra postage for returning soldered charms. You can follow this link to find this product or search 'Extra postage' in the search bar on the Perfectcharm website.

3. Pop the charm bracelet in the post. Please use a jiffy bag and make sure you include your name and address. You could add any extra information about where on the bracelet you would like the charms attached. We recommend you use the Royal Mail Special Delivery Service. This insures you jewellery.

4. Once we have your charm bracelet and your charm we will add the charm to the bracelet and solder the joint shut. Your bracelet will also be cleaned and polished.

5. You will receive an email when we post the jewellery back to you and you will receive the jewellery the next day. It will require a signature.

OR

If you want to give the new charm as a present and then have us add it the bracelet afterwards.

1 Purchase you charm, we will send it to you.

2 Email us to tell us you are returning the charm and the bracelet to have the charm added.

3 Purchase the Extra postage for returning soldered charms. or send a cheque with the charm for £6.45 payable to Perfectcharm.co.uk

3. Pop the charm and the charm bracelet in the post. Please use a jiffy bag and make sure you include your name and address. You could add any extra information about where on the bracelet you would like the charms attached. We recommend you use the Royal Mail Special Delivery Service. This insures you jewellery.

4. Once we have your charm bracelet and your charm we will add the charm to the bracelet and solder the joint shut. Your bracelet will also be cleaned and polished.

5. You will receive an email when we post the jewellery back to you and you will receive the jewellery the next day. It will require a signature.

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