Policy: Terms and Conditions

Please read the following carefully:

This site, and its use, is governed by the terms and conditions set forth here and in our Postage and Packaging, Paying Securely and Satisfaction Guarantee sections. Using this site and placing an order with PerfectCharm indicates your acceptance of these terms and conditions. However, these do not affect your statutory rights as a consumer. PerfectCharm reserves the right to make changes to these terms and conditions and any aspect of the site at any time. If you have any comments or questions about an order, our products in general or our terms and conditions please contact us.We endeavour to respond to all customer enquiries within 2 working days.

Accepting Orders

PerfectCharm reserves the right, without prior notification, to refuse sales and other services to any customer. We may also require verification of information you have provided prior to the acceptance of an order. We make every effort to price our products accurately. However, should a product be listed at an incorrect price PerfectCharm shall have the right to refuse or cancel any orders placed for products listed at an incorrect price. If you have already been charged through credit or debit card or other form of payment we retain the right to refuse or cancel such orders and PerfectCharm shall refund you the amount of the incorrect price.

Copyright

All text, images, design and content that appear on this site are the property of PerfectCharm. The coding, concept and construction of the site is also the sole property of PerfectCharm and WestWindMoves - the software developers. No materials from this site may be reproduced, distributed, modified, uploaded or transmitted in electronic or any other form without prior written permission from PerfectCharm. Any unauthorised use of this site's content may violate copyright, trademark and other related laws and may result in legal civil action. All rights not expressly granted herein are reserved.

Representation of Goods on Website

We have made every effort to accurately represent those items being offered for sale by PerfectCharm on this website. However, measurements should be taken only as an approximate indication of size and images may vary depending on the computer through which they are viewed. We are always delighted to answer questions relating to our products and if you require further information on any items prior to ordering please Contact Us.

Complaints

We hope that all your purchases from PerfectCharm meet your expectations. However, in the event that this is not the case we aim to settle any complaints in a fair and timely manner. Complaints can be made to PerfectCharm by email, letter, fax or telephone. We aim to acknowledge any complaints within seven working days. Such acknowledgements will in most cases offer a proposal for resolving the issue or in the event that this is not possible will provide a timescale within which such a proposal will be issued.