Policy: Satisfaction Guarantee

Any item purchased from PerfectCharm may be returned for a full refund (for any reason) within 10 days of the date the item is received.

Items must be returned with all the original packaging materials and accompanied by all of their original documentation. PerfectCharm will only issue refunds for items in new, unworn, unaltered and undamaged condition (see Postage and Packaging for goods damage during delivery).

All returned items must be sent postage pre-paid, recorded delivery and insured for the full purchase price. PerfectCharm is not responsible for any items that are not returned received in the manner set forth above. For all items returned in this manner and time-frame PerfectCharm will refund the purchase price of the item, less the original shipping costs. For orders totalling under £50.00 original shipping costs are charged at £1.50. For orders of £50.00 or over at refund they will be charged at £3.50.

Wherever possible refunds will be made in the same manner in which the original purchase was made (for instance those purchasing by credit card will have the refund credited back to the purchasing card). Refunds will be made within 30 days. All returns should be made to our address.

All products sold through PerfectCharm are guaranteed against defects for 30 days from the date of receipt. The value of any guarantee will in no circumstances exceed the purchase price of the product. With the exception of those stated here, PerfectCharm makes no representations or warranties, either express or implied, of any kind with respect to products sold by PerfectCharm. This includes fitness for a particular purpose and merchantability, but is not limited to these areas. None of this affects your statutory rights as a consumer.

Please note that, due to reasons of hygiene, we cannot accept the return of earrings that have been worn unless they are faulty. If you would like to return unwanted goods please ensure that you contact us prior to sending them back (to our address) and you will be issued with a returns number. Please enclose this returns number with any returned goods.