Policy: Postage and Packing

Silver items are kept in stock and will be despatched within working 3 - 5 days. Next day delivery is often possible but please call us (0151 342 6042 or 07790602885) to confirm we have the items you require ready to send.

Gold items are often made to order and this can take 2 to 3 weeks. Please contact us if this is a problem. We do have some gold stock so please phone if you need something quickly. All Valentine silver charms will need to be ordered before 2pm Thursday 11th February.

All charms and bracelets are presented in a black pouch wrapped in purple tissue paper. This package is then sent in a Jiffy bag.

Orders of £15 or less will be sent in the first class post. All orders between £15 and £40 are shipped within the UK via Royal Mail Recorded Delivery Services (up to £40 total value) and for orders of £40 and over we use Royal Mail's Special delivery service. The Recorded and Special delivery services require a signature of receipt from the recipient. If no one is available when the package is delivered you may need to collect this from a local sorting office. Please speak to your local mail handlers if you are not sure about this.

We do give the option of sending your item to a different address from your own so you can have the parcel sent to work, a friend or relative who will be home to receive it. This also allows you the advantage of sending gifts directly to the recipeints home. There is an opportunity during the ordering process to write a personal message: 'Happy Birthday', etc...

Postage and Packaging is charged at a set rate of £2.50  This cost is added automatically to your total at checkout.

We make every effort to ensure that your order reaches you undamaged in transit. However, in the rare case that this may happen PerfectCharm are happy to deliver a replacement at no extra charge upon return of the damaged item(s).

PerfectCharm must be informed if goods are received in a damaged state within 24 hours of receipt. After this time the replacement or refund of damaged goods is at the discretion of PerfectCharm. All returned items must be sent postage pre-paid, recorded delivery and insured for the full purchase price. For our policy on the return of undamaged goods please see Satisfaction Guarantee.

If you wish your items sent outside of the UK, please contact us we will be happy to advise you of any additional shipping charges. Delivery addressed outside of the UK may also be subject to import duties and taxes. These are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. Internationally shipped products can also be subject to opening and inspection by customs authorities. PerfectCharm is not liable for any damage caused by such authorities. PerfectCharm cannot accept liability for any loss resulting from late delivery or non-delivery of goods.