Customer Feedback
We hope these emails which we have received from our customers in the last six months will reassure new customers of the excellent and personal service we strive to provide. Also we hope it will give some assurance of the quality of our jewellery.
Thank you for the bracelet I am really delighted with it.
Many thanks for everything. Eileen X Just wanted to say how delighted we were with our charms! We could not believe how quickly you dispatched them. Thankyou. Gail Thank you for sending in the charms, they are fabulous and quite nice and heavy... however there is one slight concern and that is that they do not have a silver hallmark... is there any reason why not, because we have seen others which are not as nice but do have a hallmark. Many thanks, Answer: Rest assured all your charms are sterling silver. The rules are that silver objects have to be Hall marked if they weigh over 7.5 grams. Of course none of our charms weigh that much. If in the future you would like charms to be Hall marked this would be no problem but there would be a fee. I'm writing to enquire how your charm bracelets are presented. Do they come in a gift box suitable for a present? Thank you for your help, Chris Answer: The each individual piece of jewellery is delivered in a black drawstring bag. These are then wrapped in lilac tissue sealed with a sticker detailing the metals they are made from. These are then sent in a jiffy bag by recorded delivery or special delivery according to value and time frames required. Many thanks for your incredibly swift response to my somewhat desparate email!! I received the charm on Saturday 12th in time for my Aunt's birthday. She was absolutely thrilled with it, as was I so many thanks once again and I would definitely use Perfect Charm in the future. Yours sincerely Jane Thank you for your prompt and efficient service. The charms arrived special delivery this morning. Perfect timing! Thanks for all your efforts. Thank you, I am really thrilled with it. I fancy one too! Karen I received my order that was placed, what seems only "hours" ago, this morning. Again I was delighted with the quality of the products and have recommended you to others already ! Many Thanks Cath Thank you very much for your quick response, your service has been second to none and it is so nice that even though everything has been done over the net the service is very personal. Thanks again. Tracey Thankyou for the very prompt delivery of the silver ice skate charm.-it is lovely.I was however disappointed when i read the note about the gold one as i needed them both for easter weekend.Is there any chance of this happening? Regards Anne Just received the gold version of the ice skate-its fabulous-many thanks,will definitely use the site again. Regards Anne Thank you very much. Charms arrived this morning. Margaret hi would just like to say thanks for everything and hope you got the return okay, can't say enough good things about you all and will definitely be buying more off you in the future thanks again steve The egg arrived this morning, it's lovely. Thank you very much for such excellent service. Simone Excellent! Many thanks for your help! Jon Just a wee note to let you know the penguin I ordered recently has arrived safe and sound. A friend saw the one I got a few weeks ago, and was so impressed she just HAD to have one for herself! I'm pleased to be able to say he is every bit as gorgeous as his brother, and she will be delighted when she sees him. Thanks again for the excellent service, and hope to do business with you again, sometime. Regards, Fiona Sorry forgot to email you. Just wanted to say, received my necklace last week and absolutely love it, can't stop wearing it. Thank You for the great service you delivered regarding my order. Rebecca Just a note to let you know the penguin arrived safely this morning. I think he must have felt quite at home as there was a snowstorm at the time! Anyway, he is absolutely gorgeous, as were the silver chains and charms I received earlier. Thanks again for the good service, and I hope to do business with you again some time. Regards, Fiona thank you very much...oh and by the way , out of all the gifts she received , she loved her Charm Bracelet the best.......Regards Robert
i got it today and i love it. thanks so much.
Many thanks for getting the bracelet for me by Saturday. She is thrilled with it and hasn't taken it off since. Ros
I received the bracelet this morning...just in time! It was stunning, thank you ver much. Will be in touch when I need more charms. Kind regards Lucie